Responsible Gaming at Cocobet

Our Commitment to Safe Play

Here at Cocobet Casino, we understand that gambling can carry risks for some players. While the vast majority of our community plays purely for entertainment, we recognize that certain individuals may develop problematic gaming habits. That's why we at Cocobet have made responsible gaming a core pillar of everything we do — from how we design our platform to how our support team engages with players.

We do not just meet the minimum requirements of our Curaçao Gaming Authority license (OGL/2024/135/0139) — we go further. Our goal is to create a culture where responsible play is the norm, where players feel empowered to set their own limits, and where help is always within reach.

Recognising Problem Gambling

Self-awareness is the first step toward responsible gaming. We encourage every player on our Cocobet platform to regularly reflect on their gaming habits. Problem gambling can develop gradually, and early recognition is key to getting help before things escalate.

Here are some warning signs you should watch out for:

• Spending more money or time gambling than you originally planned
• Chasing losses in an attempt to win back money you've lost
• Neglecting work, family, or social responsibilities because of gambling
• Feeling anxious, irritable, or restless when you're not gambling
• Borrowing money or selling possessions to fund your gaming activity
• Lying to friends or family members about how much you gamble
• Gambling as a way to escape stress, depression, or personal problems

If any of these signs resonate with you, we encourage you to take action immediately. At Cocobet, our support team is available 24/7 to help — and there's no judgment, only assistance.

Our Responsible Gaming Tools

We at Cocobet Casino have built a suite of practical tools directly into our platform so that you can take control of your gaming experience at any time. You don't need to wait for a problem to arise — these tools are here for every player who wants to game more mindfully.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Cocobet account. Once a limit is reached, our system will automatically prevent additional deposits until the period resets. If you'd like to lower your limit, changes take effect immediately. Increasing a limit requires a short cooling-off period to encourage thoughtful decision-making.

Session Time Limits

Time can pass quickly when you're enjoying our games. That's why we offer session time reminders that alert you when you've been playing for a set period. You decide how long your gaming sessions should be, and we'll make sure you stay informed.

Reality Checks

Our Cocobet platform can display regular on-screen notifications showing how long you've been playing and how much you've wagered during your session. These reality checks are a simple but effective way to keep you grounded and aware of your activity.

Loss Limits

You can define a maximum loss threshold over any given time period. Once you reach that threshold, we'll prevent further play until the period resets. This tool is especially useful for players who want to ensure that their entertainment budget stays firmly in check.

Self-Exclusion

If you feel you need a more significant break from gaming, we at Cocobet offer full self-exclusion options. You can choose a temporary break — ranging from 24 hours to several months — or request a permanent self-exclusion from our platform. During a self-exclusion period, you will not be able to log in, and we will suspend all marketing communications to your account.

Account Cooling-Off Period

Sometimes you just need a short break without committing to a full self-exclusion. Our cooling-off feature lets you pause your account for a defined short period so you can step back and reassess without pressure.

Protecting Underage Players

At Cocobet Casino, we have a strict zero-tolerance policy toward underage gambling. Our platform is intended exclusively for players who are 18 years of age or older. We perform age verification during the registration process, and we reserve the right to request additional identity documentation at any point to confirm a player's age.

If you share a device with younger family members, we strongly recommend using parental control software to restrict access to gambling websites. Trusted tools include:

• Net Nanny – comprehensive parental control filtering
• Qustodio – family monitoring with web filtering
• Bark – smart monitoring for children and teens
• Gamban – dedicated gambling blocking software

We take our responsibility to protect vulnerable individuals seriously, and we ask all adults in our community to be mindful of who has access to their devices and accounts.

Support Organisations We Recommend

We at Cocobet want every player to know that professional help is available — and it's free. If you or someone you know is struggling with gambling-related issues, please reach out to one of the following organisations:

Our Cocobet support team can also point you toward regional resources based on your location. Simply reach out via our 24/7 live chat and we'll be happy to help you find the right support.

How to Contact Our Team

If you have concerns about your gaming behaviour, need help activating any of our responsible gaming tools, or simply want to speak to someone, we're here for you around the clock. At Cocobet Casino, your wellbeing is always our priority.

• Live Chat: Available 24/7 directly on our platform
• Email: support@cocobet.win

Please don't hesitate to get in touch. There is no question too small — our team is trained to handle responsible gaming queries with empathy, professionalism, and complete confidentiality. New players are always welcome to sign up and explore our full range of responsible gaming features from day one. We also encourage you to review our Cocobet bonus terms to ensure you always play within your means.